Privacy Policy

Last updated: February 18, 2026

1. Information We Collect

1.1 Information You Provide

When you use RouteFlow, you may provide us with:

  • Name and contact information (email, phone number)
  • Address and location data for service bookings
  • Business information (for service providers)
  • Payment information (processed by Stripe)

1.2 Automatically Collected Information

  • Device and browser information
  • IP address and location data
  • Usage patterns and preferences
  • Cookies and similar tracking technologies
2. How We Use Your Information
  • To provide and improve our booking and scheduling services
  • To facilitate communication between customers and service providers
  • To send booking confirmations, reminders, and updates
  • To process payments through our payment processor (Stripe)
  • To optimize routes and calculate travel times
  • To analyze and improve our services
  • To comply with legal obligations
3. Information Sharing

We share your information only in the following circumstances:

  • With Service Providers: Your contact details and booking information are shared with the service provider you book with
  • With Service Partners: Payment processing (Stripe), email services (Resend), mapping services (Google Maps)
  • Legal Requirements: When required by law or to protect our legal rights
  • Business Transfers: In connection with any merger, sale, or acquisition
4. Data Security

We implement industry-standard security measures to protect your data:

  • Encrypted data transmission (HTTPS/TLS)
  • Secure cloud infrastructure (Supabase with row-level security)
  • Regular security audits and updates
  • Access controls and authentication
5. Your Rights

Under data protection laws (GDPR, CCPA), you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Data portability
  • Withdraw consent at any time
6. Cookies and Tracking

We use cookies and similar technologies for:

  • Authentication and security
  • Preferences and settings
  • Analytics and performance monitoring

You can control cookies through your browser settings. See our Cookie Policy for more details.

7. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Booking data is typically retained for 2 years for accounting and legal purposes. You may request earlier deletion by contacting us.

8. Children's Privacy

RouteFlow is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place through standard contractual clauses and compliance with applicable data protection laws.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

RouteFlow Data Protection

Email: privacy@routeflow.co.uk

Address: [Your Business Address]

← Back to Home